Appointment Lateness – Cancellation – Rescheduling Policies
Your appointment is very important to us and it is reserved especially for you.
You are holding a space on our calendar that is no longer available to our other clients.
Our goal is to provide the highest quality services in a timely manner. To do so we have implemented the following policies. Any excepts to this policy will be considered on a case by case basis. Thank you, your consideration is greatly appreciated.
As a courtesy, we will send out an email and or text* reminder about your reserved appointment 24 hours prior to your appointment. Please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and cancellation fees.
Enliven Your Essence has a minimum 24 hour cancellation/rescheduling policy.
If an appointment is missed or cancelled or changed with less than 24 hours notice, the client will be charged a cancellation fee of 100% of the service charge.
Lateness Policy
If you arrive 5 minutes late or more, your appointment time will be reduced by the amount of time you were late to accommodate the next client’s scheduled appointment.
If you are not available within 15 minutes of our scheduled start time, then the session is deemed a “no show” and it will be charged accordingly.
No-Show Policy
A “no-show” is someone who misses a scheduled appointment without canceling or rescheduling 24 hours in advance of their scheduled appointment.
Sessions that are “No Show” with no notice of cancellation are charged the full amount of the session. If a client accumulates 2 “no-shows”, she or he may be asked to leave the practice.
If you cancel your appointment 24 hours before your meeting time there is no cancellation fee and you will be refunded 100% of deposit.
Cancellation Policy
All appointments scheduled must be cancelled or rescheduled within 24 hours notice to avoid being charged for the session. Without notice or rescheduling, all cancellations are subject to a fee of 100% of the session cost regardless of the length of the session.
If you cancel 24 hours before your appointment there is no cancellation fee….
Rescheduling
How to reschedule/cancel your appointment
- Please refer to your confirmation or reminder email. These emails contain an option to Cancel/Reschedule that will take you directly to our appointment calendar for cancellation or rescheduling of your existing appointment. Be advised; if it’s less than 24 hours before your appointment, canceling or rescheduling options will not be available this is subject to the cancellation/rescheduling policy.
- Cancellations or rescheduling for Monday appointments must be canceled or rescheduled by 3:00 PM the previous Friday or be subject to cancellation/rescheduling fees listed above.
Gift Certificate Policy
Gift Certificates must be used within 6 months of purchase unless otherwise agreed to other terms before the gift certificate was purchased.
Email any questions to: Support@ Enliven-Your-Essence.com