Please read this policy carefully as it governs how Awakening Hearts, LLC parent company of Enliven Your Essences, addresses the issue of product returns, refunds, and credit card chargebacks. By accessing a purchase, downloading a file, or interacting with this website and completing a purchase you are legally agreeing to this refund policy and to abide by it. Refunds must be manually processed and you will be charged an administrative fee of $50 to process a refund.
How refunds are administered
Refunds are provided in accordance with our stated refund terms and are processed within 3 to 7 business days of your request. The following policies govern refunds by product or service type:
Consultations: Refunds for services such as individual consultations and coaching are not provided under any circumstances. There are no exceptions to this policy.
Coaching packages: Refunds for 3 session coaching/mentoring package is pro-rated as follows:
- If you wish to discontinue your 3-session coaching/mentoring program and have completed one session, the then-current cost of a 1-hour consultation will be deducted from your refund for prepaid packages.
- Your refund will include a minimum $50 administrative fee as refunds must be processed manually and involved a significant amount of administrative effort. Should the refund process require multiple emails, communication, and dealing with abusive client behavior, we reserve the right to charge a higher fee or refuse the refund altogether.
None of our products or services is accompanied by any guarantee of results. We cannot guarantee results for any customer or client because that is entirely dependent on their level of commitment and desire for change. Any stated or posted testimonials for results have come from customers, students, and clients who have completed sessions, work, or programs with Carol Bennington and Awakening Hearts, LLC or Enliven Your Essence and reported their unique, individual results. Under no circumstances do we guarantee or state that these results can be replicated by others. Transformation, success, and life changes require a high level of commitment, discipline, and desire and those are up to the individual to implement in their lives. Our services and products are not to be considered a replacement for mental or medical advice or services.
Any questions about our privacy statement, mailing practices, refunds, returns, chargebacks or interactions with this website should be directed to us at firstname.lastname@example.org make line active or in writing and mailed to our office address:
Awakening Hearts, LLC
PO Box 270273
Louisville, CO 80027 USA
If you do not remember making the purchase – call the number on your statement next to the charge BEFORE calling your bank or submit a support request at support@enliven-your- essence.com make link live if you have questions about your purchase.
The charge that will appear on your credit card statement will be made to Awakening Hearts, LLC. If you place a chargeback with your credit card company (on purpose or by mistake) for any order including recurring orders that you placed and received, there will be a $75.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase. THERE ARE NO EXCEPTIONS TO THIS POLICY
Awakening Hearts, LLC does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business revenues, legal fees, research costs, employee down time, and loss of revenues.
Awakening Hearts, LLC considers credit card chargebacks to be fraud if you have made no reasonable effort to work with us to resolve any problems with your purchase. All chargebacks require extensive administrative time to process and take them away from our usual and customary matters of conducting normal business, as they are time intensive, therefore:
You agree that if you, the buyer, choose to do business with Awakening Hearts, LLC, and you file a chargeback with your credit card company, and you do not win the charge back argument, you agree to pay us $75 for our time spent responding to the credit card company to resolve this matter. We are obligated to respond to and resolve every chargeback.
You, the buyer authorize us to charge the amount of your purchase to your credit card. If this charge is rejected, Awakening Hearts, LLC will pursue legal action to recoup losses for our time associated with responding to the charge back in addition to any other fees explained above. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.
In the event that you win the charge back with your credit card company, and have not submitted a ticket to our support site prior to issuing a chargeback, Awakening Hearts, LLC will attempt to recover a research fee plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years.
Customers who initiate chargebacks are removed from our customer lists and blocked from further purchases from our websites. Any person who violates the terms and conditions of our business policies, as stated and defined here, are also removed from all customer and mailing lists and blocked from making further purchases on our websites.
Note: The customer must attempt to contact us via email or any existing ticket system before attempting a chargeback. THERE ARE NO EXCEPTIONS TO THIS POLICY!
Returns of any physical product are accepted only if the product is defective in some way. Each physical product shipped is inspected and warranted to be free from defects. In the event a product is defective, which is determined to be as described below for different product types that are sold on the Awakening Hearts, LLC websites(s):